FAQ

Frequently Asked Questions

 How long does shipping take?

Most orders are processed within 1–3 business days. Delivery time may vary depending on your location, product availability, and shipping carrier. Once your order ships, you will receive a tracking number by email.

Do you offer free shipping?

Yes. We offer free shipping on orders over $50. Shipping fees for smaller orders will be calculated at checkout.

 How can I track my order?

After your order is shipped, we will send you a tracking number by email. You can use it to check the latest delivery status of your package.

 Can I change or cancel my order?

Please contact us as soon as possible after placing your order. If the order has not been processed or shipped yet, we will do our best to help you change or cancel it.

 What should I do if I receive a damaged or wrong item?

Please contact us within 7 days of delivery and include your order number, photos of the item, and packaging. We will help you resolve the issue as quickly as possible.

 Do you accept returns?

Yes. We accept returns on eligible unused items in their original condition and packaging. Please contact us before sending anything back so we can provide return instructions.

 How long does it take to receive a refund?

Once your return is received and inspected, refunds are usually processed within 5–10 business days. The exact time may depend on your payment provider.

Are your products suitable for gifts?

Yes. Many of our products are perfect for home decor lovers, outdoor enthusiasts, DIY users, family members, and everyday gifting. Please check each product page for specific details.

 Do product colors look exactly like the photos?

We try our best to show accurate product colors. However, slight color differences may occur due to lighting, photography, or screen settings.

 How do I contact customer service?

You can contact us anytime through our store contact page or email. Our support team will reply as soon as possible, usually within 24–48 hours.